& R E T U R N P O L I C Y F A Q ' s
Q. How can I pay for your services? What types of payment(s) do you accept?
A. I accept cash, Visa, MasterCard, American Express, PayPal, Venmo. I do not accept personal checks.
Q. How can I purchase an item from the ARIA SOFIA Collection?
A. The entire line of ARIA SOFIA’s Collection is available for purchase within the on-line store, as well is in-store. Try a sample at your next appointment.
Q. What is your return policy on ARIA SOFIA cosmetics?
ARIA SOFIA Liquid Lipsticks - If for any reason you are not completely satisfied with the product, you may return the unused portion of the product within 15 days from the date of purchase. You will automatically be approved for a refund.
If the product was purchased in-store, please schedule a time to meet with Anysia in advance. Once I receive the product, a refund will be processed either using cash or refunding the purchase onto your debit/credit card.
If the product was purchased on-line, please return your ARIA SOFIA Collection product to the address below. You will be required to pay for your own shipping & handling.
Attn: Aria Sofia Hair & Beauty
(The Wax Genie)
3222 Castro Valley Blvd.,
Castro Valley, CA. 94546
Q. After making an online purchase, when can I expect my order to be delivered?
A. Please allow 5-7 business days for products to arrive. If for any reason this time has lapsed and you have not received your product, please contact me directly. Tracking numbers will always be provided.
Q. Can I get a refund for a service I was unhappy with?
A. Once a service has been provided and paid for, no refund can be given under any circumstance. I take great pride in providing the best service to my clients with the time and effort each service requires.